When you upgrade your ITProTV membership, there can be a delay in the account changes syncing across your devices.

If you’re having trouble seeing the correct content for your membership on your apps after upgrading, follow these steps: 

  1. From a browser, log in to your ITProTV account and go to Account Settings 

  2. Click the Linked Devices button on the side of the page 

  3. Note the linked devices listed, then revoke access to any linked apps that you had prior to upgrading by clicking the "Revoke Device" button for each one

  4. Delete and re-install the apps on the devices where you revoked access  

  5. Log into your ITProTV account from each device to sync your account update

If you’re still having difficulties accessing content after following these steps, please contact ITProTV using the Contact Support option on the Account Menu from your app or using the chat bubble at the bottom of the page if using a desktop or mobile browser.

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